Zenki Dojo — Support
Need help with the app? You're in the right place.
Contact
Matt Brown Email: mattbrowntheemail@gmail.com
We aim to respond within 2 business days.
Frequently asked questions
I can't sign in
- Make sure you're using your registered email and password
- Passwords are case-sensitive
- If you've forgotten your password, tap Forgot password? on the sign-in screen and we'll email a reset link
The app is asking for an invite code
Zenki Dojo is a private app for members of the dojo. Ask your sensei or an existing member for the current invite code. If you're a new member, email us at the address above and we'll send you one.
Pushing the "Book" button doesn't charge me
That's intentional. Zenki Dojo v1.0 doesn't process payments in-app — bookings are inquiries, and our team follows up by text or email to confirm. Payment is handled in person at the dojo.
I want to connect a heart-rate monitor
- Heart-rate monitors must support the standard Bluetooth Heart Rate Service
- Go to the HR Session tile on the home screen, tap Scan
- Works with Polar H10, Wahoo Tickr, Garmin HRM-Dual/Pro, and most recent chest straps
- Web preview doesn't support Bluetooth — use the iOS app on device
How do I turn on dark mode / change the theme?
Settings → Appearance. There are 8 themes: System, Clean Light, Clean Dark, Nostromo, Jurassic Park, Ghost in the Shell, Blade Runner, The Matrix, Sheikah Slate.
How do I change my home screen layout?
Tap Edit next to "Welcome back,
How do I export my data?
Settings → Data → Export All Data. Produces a JSON file with everything tied to your account.
How do I delete my account?
Settings → Danger Zone → Delete Account. Confirms once, then permanently removes: - Your profile and all workouts - Your posts, messages, and follows - Your photos, DEXA scans, and bloodwork uploads - Your Firebase account
This cannot be undone.
I see something inappropriate on the feed
Tap the ••• menu in the top-right of the post, choose Report post, and pick a reason. Our team reviews reports and takes action. You can also Block user from the same menu to immediately hide all their content from your feed and messages.
Someone is messaging me I don't want to hear from
Open the conversation, tap ••• in the header → Block user. They'll vanish from your feed and messages. Alternatively, from their profile tap ••• → Block user. To undo: Settings → Privacy & Safety → Blocked Users → Unblock.
I uploaded a bloodwork or DEXA scan — who sees it?
Only you. Admins cannot view your health uploads without explicit consent. Images are processed by Anthropic Claude AI to extract biomarker values; the image itself is not retained by Anthropic.
See Privacy Policy for full details on data handling.
The app keeps signing me out
That's a bug we've fixed in v1.0. Make sure you're on the latest version — App Store → Zenki Dojo → Update.
I'm an admin and I need to manage members / products / schedule
Admin features are in the Admin tab (visible only when isAdmin: true). Need admin access? Email us.
Known issues
- Web preview does not support Bluetooth heart-rate monitors
- GPS route map displays only on web; on iOS you'll see distance and duration without a route visualization (map view coming in v1.0.1)
- Google Calendar sync requires the "Link Calendar" button in the Book screen — may take a few seconds on first connect
Feature requests
Email mattbrowntheemail@gmail.com with [Feature Request] in the subject.
We're currently planning for v1.0.1: - In-app admin moderation queue (triage reports + take action) - Push notification for pending booking confirmations - GPS route overlay on iOS - Group chats
Privacy and data
See Privacy Policy for a full statement of what we collect, why, and how you can control it.
Troubleshooting — collect info before emailing
When you email us, include: - iPhone model (Settings → General → About → Model Name) - iOS version (Settings → General → About → iOS Version) - Zenki Dojo version (Settings → scroll to bottom) - A description of what you were doing when the issue happened - Screenshots if applicable
That cuts support turnaround in half.
Last updated: 2026-04-19